Product
What does EasySalesBots actually do?+
You upload your business docs (FAQs, product specs, pricing sheets, sales playbooks). We give you an embeddable chatbot that answers your website visitors' questions from those docs, captures leads, and deflects support requests to your support team. Think of it as a salesperson that works 24/7 and never forgets a detail.
What AI model do you use?+
Anthropic's Claude Sonnet 4. We use prompt caching so your docs only get paid-for once per cache window — which is why our pricing can stay competitive.
How hard is it to install?+
Paste one <script> tag into your website. That's it. Most customers are up in under 10 minutes.
Does it work on my platform? (WordPress, Shopify, Webflow…)+
Yes. Any site that accepts a <script> tag. Most CMSes have a "custom HTML" slot.
Does it work on mobile?+
Yes. The widget adapts.
Can it capture leads?+
Yes. The bot naturally collects visitor name, email, phone, and company over the course of a conversation. Leads land in your dashboard and can be emailed to your team.
Can I have multiple bots for different sites?+
Pro: 2 bots. Enterprise: 5 bots. Need more? Email us.
What's the difference between the "sales" and "support" email in my bot config?+
Sales email = where qualified leads get handed off. Only shared with visitors after they give their name and email. Support email = where existing customers with account/billing/bug issues get politely redirected. Can be shared immediately — no lead capture required. Two separate roles, two separate addresses.
How does the bot know when to sell vs. when to deflect?+
It classifies each turn: sales-shaped (features, pricing, how-to) gets answered from your docs; support-shaped (login issues, billing disputes, bug reports) gets deflected to your support email. We wrote the prompt logic specifically for this.
What if my docs don't cover a visitor's question?+
The bot says so honestly: "I don't have that in my knowledge base — want me to connect you with the team?" Then it captures lead info and flags the conversation for you to follow up.
Pricing & billing
What counts as a chat?+
One visitor session. If someone has a 10-message back-and-forth with your bot, that's one chat. Sessions close after 30 minutes of inactivity. See pricing.
What happens if I go over my chat limit?+
Your bot keeps working for conversations already in progress. New chats get a fallback message pointing visitors to your support email until the next billing cycle or an upgrade. No surprise charges.
Can I cancel anytime?+
Yes. One click from your dashboard. Access continues through your current billing period; no renewal after that.
What's your refund policy?+
7-day money-back guarantee, self-serve, no questions asked. See /refund for the full details.
Can I remove the "Powered by" branding?+
No — the "Powered by EasySalesBots" link stays on every widget, on every plan. It's a small link in the footer of the chat window; it keeps the product credible for your visitors and helps us grow without ads. We don't offer paid removal.
Do you offer annual billing?+
Yes. Pay yearly and get two months free.
Is there a free plan?+
Yes. 30 chats lifetime, 3 documents, 1 bot. Great for kicking the tires. When you're ready for real traffic, Starter is $29/mo.
Data & privacy
Do you train AI on my data?+
No. We don't train models. Our model provider (Anthropic) doesn't train on API traffic either.
Who owns my uploaded documents?+
You do. We have a license to process them for the Service, nothing more.
Who owns conversation data with my visitors?+
You do. You can export it or delete it anytime from your dashboard.
Where is my data stored?+
See our privacy policy for full details on storage, retention, and third-party processors.
Is my data used to train your bot for other customers?+
No. Each tenant's bot is isolated. Your docs only feed your bot.
Support & reliability
What about SSO / SAML for my team?+
Enterprise+. Email us.
Do you provide any templates or document examples?+
Not yet. Honest answer: the best knowledge base is your actual customer-facing docs (website copy, sales playbook, help center articles). Upload those.
What happens if your service goes down?+
Your bot fails gracefully — the widget shows a fallback message with your support email. Your website doesn't break. We aim for high uptime but don't offer a formal SLA below Enterprise tier.
Can I self-host?+
Not today. On the roadmap.
I still have questions.+
Email us at support@easysalesbots.com.